Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We may collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or hold a consultation with us.

We may collect or use the following information to provide services:

• Names and contact details

• Addresses

• Date of birth

• Health information (including dietary requirements, allergies and health conditions)

• Photographs/video recordings

• Records of emails/notes of consultations

• Identification documents (copies of)

• Health information

Additionally, when ordering or registering on our site, as appropriate, you may be asked to

enter your: name, e-mail address, mailing address, phone number or credit card

information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience

(your information helps us to better respond to your individual needs);

• To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you);

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs);

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Legal obligation

• Legitimate interest:

• As a health care provider, we have a duty of care to collect information which

may directly impact our patient’s health and wellbeing.

Where we get personal information from

From you directly

How long we keep information

For a period no shorter than seven years, after which all information may be erased.

Others we may share personal information with

Health care providers

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.

• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Changes to our Privacy Policy

This policy is due for review (06/08/2025).

How to complain

We would be grateful for the chance to deal with any data protection issues you may have, please contact us at 020 7584 4255 in the first instance.

If you have any further concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Contact Details

The Spencer Clinic of Trichology Ltd
31 Thurloe street
London
SW7 2LQ

Last updated (6/08/2024)

Patient Reviews

12/02/2024

What an amazing place Spencer Clinic is! If you have scalp or hair loss problems, Richard and his team of trichologists will not only provide you with treatment which actually works, they will also answer any questions or concerns that you may have sensitively and professionally. This is a place where everyone matters, staff are welcoming friendly and extremely knowledgeable. My hair looks so much better now and I feel like myself again! Thank you, Richard, Sam and Letty!

Mónica Dias

23/12/2023

I have been doing hair treatment for almost 3 months. Definitely my hair isn't falling anymore, it's already stronger and thicker. It stimulates the hair folicules and helps to relax the mind. Minoxidil is fantastic. The vitamins are helping to keep my body and mind healthier. Everything is helping to control my hair loss. Thank you very much Dr. Richard and all staff, you are very professional!

Lilo Picassa

18/10/2023

After a thoughtful research I visited The Spencer Clinic of Trichology and half way my initial consultation I knew I had finally found the right place for my problem. Richard approach to my problem was so complete as he looked into my personal medical conditions, treatments, hormonal changes, genetic factors and psychological issues among others. 10 sessions of a treatment that included follicle stimulation, scalp treatment and relaxation massages and I can tell you the results were amazing. Thank you so much Richard, Samantha and Leti (magic hands) for helping me to get back my lovely healthy hair.

Laura Castelo

27/05/2023

Richard is one of the kindest people you will ever meet, highly knowledgeable and understanding. I always feel safe when I’m in his chair, would highly recommend coming to the Spencer Clinic as you will not be disappointed by the difference that their treatments make to your hair.

Renata Blazkiewicz

24/06/2022

Wen I came to Richard Spencer for the first visit I immediately understood that I have an experienced, knowledgeable and positive trichologist in front of me who cares about his patients. I decided to start the treatment under his care and I do not regret it. He and his team are so professional, make you feel safe, confident and put you at your ease. The care and treatment I received was excellent and, more importantly, effective. I do not hesitate in recommending him and his clinic to anyone who needs help with scalp and hair problems. Thank you. I am very grateful. Renata

sophia

05/06/2022

Great service that is professional and friendly. They have helped to rejuvenate my hair following stress related hair fall. Throughly recommend.

James McDonaugh

11/04/2022

I have been going to the Spencer Clinic for over 20 years and I cannot recommend them more. They provide a first rate service in a very friendly and warm atmosphere. Richard, the owner, is best in class and his team are brilliant. I have kept baldness at bay only because of the Spencer Clinic!

Lainey Round

08/03/2022

I went to Samantha with hair that had a sticky residue like glue that I couldn’t remove. Nobody else could give me answers for the challenges I was facing and it was traumatic and killing my confidence, especially as I had previously had to cut 12 inches off my tailbone length hair, as it got dried-out completely by going to floatation tanks all the time. I was completely in the dark and she explained that it was a build-up of oils and products, as I had been using the wrong things for my hair type. It is so hard to find the right information out there. I wish I had found Samantha much sooner. She was very kind and empathetic and put me at ease. She gave me a normal shampoo without any harmful ingredients but which actually cleans my hair and I am slowly getting my volume back and managing to grow it again. I love that their shampoos are so simple, effective and non-harmful. Hard to find any like that anywhere else.

Angela Drysch

13/02/2022

Richard diagnosed and has been treating my scalp condition that was causing significant hair loss, much to my distress. After two courses of wonderful treatment the condition has been cleared and my scalp is now responding well to specialised treatment to promote new hair regrowth.